Virgin Money plc
Financial Ombudsman decision DRN4640690 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs M ask that Virgin Money refunds the application fee and valuation fee and pays compensation for the extra payments to their previous lender due to the delay.Charges and fees
Mr and Mrs M complain that when they applied for a mortgage with Virgin Money plc, it offered them a different mortgage with a higher interest rate. This delayed Mr and Mrs M’s remortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4640690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.