Barclays Bank Plc
Financial Ombudsman decision DRN4631623 Not upheld
Not upheldoutcome, as published by the Ombudsman
£660redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling, Service failure
In the Ombudsman’s words
It charged her for exceeding her overdraft on a day when a family member with an account at the same branch had transferred a large sum to her which was not credited to her account until the following day.Charges and fees
It mislaid her detailed complaint letter. When no response was provided within two months, a further copy was sent to Barclays, and it took another month to respond, although it did not deal with all the issues raised.Complaint handling
Ms T complains, in summary, that Barclays Bank PLC provided her with poor customer service whilst she was experiencing financial difficulties.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4631623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.