Santander UK Plc
Financial Ombudsman decision DRN4630852 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,937redress stated in the decision
Thu Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr T has complained that Santander UK Plc won’t refund transactions, which he says he didn’t make.Unauthorised transaction
Mr T is disputing multiple transactions, totalling over £15,000, which were made with his credit and debit cards while he was abroad.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4630852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.