National Westminster Bank Plc

Financial Ombudsman decision DRN4603234 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

He disputes making subsequent withdrawals on 28 March 2015 using his account card.Unauthorised transaction

NatWest decided to close his account on 6 August 2015.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4603234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.