Barclays Bank Plc
Financial Ombudsman decision DRN4586756 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,700redress stated in the decision
Wed Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
he disputed several transactions on his account with the bank. He says he doesn’t recognise three payments to a mobile phone company, and he says the bank has wrongly duplicated a payment for £1,700 to an online holiday company.Card dispute or chargeback
The month’s delay between the payment date and its application to Mr L’s account was because this transaction was around the time that Mr L first reported his bank card missing. The bank delayed applying the payment to the accountPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4586756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.