Bank of Scotland Plc

Financial Ombudsman decision DRN4573440 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr J complains that Bank of Scotland plc (trading as Halifax) closed his account and took a payment that had been paid into it. He says he been a victim of fraud. So he wants the money returned.APP scam refund refused

Halifax blocked Mr J’s account. It told him that £1,390 had been paid into it in connection with a fraud. A few days later it wrote to him to say that it would close his account in 60 days.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4573440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.