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Canada Square Operations Limited

Financial Ombudsman decision DRN4567227 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

In 2005 Canada Square made a payment he says he didn’t authorise.Unauthorised transaction

Mr B complains that Canada Square Operations plc (formerly Egg) did not close his credit card account for him in early 2003, as he had requested.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4567227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.