Barclays Bank Plc
Financial Ombudsman decision DRN4562967 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Bereavement and power of attorney
In the Ombudsman’s words
I find, much as the adjudicator did, that Barclays should refund those arrears administration fees that were debited to the late Ms C’s mortgage account after litigation began.Charges and fees
This complaint is about a mortgage that the late Ms C held with Barclays Bank Plc. Her daughter Mrs D complains that Barclays mishandled her attempts to record her as representative of Ms C’s estateBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4562967.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.