Mortgage Express
Financial Ombudsman decision DRN4551754 Upheld
Upheldoutcome, as published by the Ombudsman
£432redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
complain that Mortgage Express has failed to treat them fairly during a period of financial difficulty. They say that Mortgage Express will not accept their repayment proposals for their arrearsTreatment in financial difficulty
continues to unfairly apply charges to their mortgage accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4551754.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.