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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN4548462 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr T complains about the customer service by The Co-operative Bank Plc (trading as Britannia) over his mortgage application.Mortgage administration

The adjudicator, while recognising the failures of Britannia’s customer service, did not recommend that the complaint be upheldService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4548462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.