Halifax Limited

Financial Ombudsman decision DRN4540754 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss V complains about the way Halifax has treated her since short-term financial hardship caused her to accrue arrears on the mortgage.Treatment in financial difficulty

Some of the arrears charges on Miss V’s mortgage had been applied unfairly, and should be refunded.Charges and fees

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4540754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.