HSBC Bank plc

Financial Ombudsman decision DRN4539976 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

unfairly appointed a Law of Property Act (LPA) receiver, when the underlying loan was not in arrears and that the bank has taken unreasonable fees under a loan agreement that he had not signed.Charges and fees

HSBC had acted reasonably in appointing the receiver and that the fees charged by the bank were in accordance with the loan agreements sent to Mr D.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4539976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.