Barclays Bank Plc
Financial Ombudsman decision DRN4531962 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc refused to let her withdraw money from her current account and/or savings account on several occasions in July 2012.Funds blocked or frozen
I was not persuaded the bank had hidden a “complaint book” from Miss F or that it failed to handle her complaint appropriately.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4531962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.