Mortgage Express
Financial Ombudsman decision DRN4529902 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
She fell into arrears with her mortgage payments – which led to ME taking possession proceedingsTreatment in financial difficulty
ME failed in its customer service and its late compliance with the court orderMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4529902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.