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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN4522409 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr D complains that Cabot continued to describe the loan as secured, which he says was inaccurate and misleadingMortgage administration

I sympathise with Mr D, who is a vulnerable customer, suffering from both financial difficulties and health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4522409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.