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Cabot Credit Management Group Limited
Legal entity: Cabot Credit Management Group Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 04934534, incorporated October 2003
145banking decisions
19.3%uphold rate
117not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 48 | 11 | 22.9% |
| Complaint handling | 29 | 7 | 24.1% |
| Treatment in financial difficulty | 20 | 3 | 15.0% |
| Support for vulnerable customers | 16 | 3 | 18.8% |
| Charges and fees | 12 | 2 | 16.7% |
| Service failure | 11 | 4 | 36.4% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2023-H1 2023-01-01 to 2023-06-30 | 22.8% | 4,714 | 4,473 | — |
| FCA | 2022-H2 2022-07-01 to 2022-12-31 | 23.6% | 3,614 | 3,849 | — |
| FCA | 2022-H1 2022-01-01 to 2022-06-30 | 23.5% | 4,413 | 4,394 | — |
| FCA | 2021-H2 2021-07-01 to 2021-12-31 | 26.0% | 3,874 | 3,864 | — |
| FOS | 2025-H2 | 14.8% | — | — | 212 |
| FOS | 2025-H1 | 21.6% | — | — | 79 |
| FOS | 2024-H2 | — | — | — | 64 |
| FOS | 2023-H2 | 9.1% | — | — | 52 |
| FOS | 2023-H1 | 13.2% | — | — | 59 |
| FOS | 2022-H2 | 12.5% | — | — | 58 |
| FOS | 2022-H1 | 23.8% | — | — | 59 |
| FOS | 2021-H2 | 21.7% | — | — | 69 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.