Virgin Money plc
Financial Ombudsman decision DRN4513040 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
incurred an early repayment charge (ERC), which they want refundedCharges and fees
did not allow them to port their existing mortgage when they moved to a larger propertyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4513040.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.