Mortgage Express
Financial Ombudsman decision DRN4509465 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr F is unhappy about various aspects of his mortgage with Mortgage Express.Mortgage administration
Mr F has raised various complaints with Mortgage Express, some of which were resolved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4509465.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.