Clydesdale Bank Plc
Financial Ombudsman decision DRN4496847 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Clydesdale has shown a reasonable degree of forbearance with Mr BTreatment in financial difficulty
Mr B complains that Clydesdale Bank Plc, acted unreasonably by not properly considering the proposals he made to repay amounts due to his mortgage lenderMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4496847.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.