Clydesdale Bank Plc
Financial Ombudsman decision DRN4496205 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr A’s initial complaint was that the bank sent him a letter to say his mortgage was ending ten years earlier than it was due.Mortgage administration
Mr A complains that Clydesdale Bank Plc has acted unfairly. Following an administrative error it failed, in Mr A’s view, to set right quickly enough, it has now offered insufficient compensation for the distress and inconvenience Mr A has suffered as a result of the error.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4496205.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.