NewDay Ltd

Financial Ombudsman decision DRN4487750 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mrs D contacted NewDay and said that she didn’t recognise the transactions.Unauthorised transaction

Mrs D complains that NewDay Ltd failed to contact her when lots of transactions were processed on her card over a very short period of time.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4487750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.