HSBC Bank plc

Financial Ombudsman decision DRN4472726 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs F complains that HSBC Bank plc continued to accept payments through a debt management plan for many years after it had written off the debt. Mrs F wants this money – about £8,000 – returned to her.Charges and fees

The bank acknowledged that it should have passed the account to debt collectors in 2006 after it defaulted Mrs F’s account. It did not do this but, instead, it kept the account on its own records.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4472726.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.