OneSavings Bank Plc
Financial Ombudsman decision DRN4459525 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
refund all application and valuation fees Mr and Mrs C incurred during the mortgage applicationCharges and fees
gave them incorrect information about its lending criteria when enquiring about a buy-to-let mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4459525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.