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Legal & General Partnership Services Limited
Financial Ombudsman decision DRN4458471 Upheld
Upheldoutcome, as published by the Ombudsman
£188redress stated in the decision
Wed Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
They paid a valuation fee of £236, but understood the valuer only received about £130.Charges and fees
L&G recommended and sold to them separate life and protection policies although a joint policy already existed.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4458471.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.