Barclays Bank Plc
Financial Ombudsman decision DRN4421659 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri May 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays says that the CMPs are not decreasing because of the type of mortgage Mr K took out.Mortgage administration
It does accept that there were delays in responding to Mr K’s requests for information and has now offered £250 in compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4421659.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.