Santander UK Plc
Financial Ombudsman decision DRN4401999 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
refund the £70 administration fee charged in 2009Charges and fees
Mr and Mrs R complain that Santander UK Plc has treated them unfairly in its handling of their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4401999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.