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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN4400083 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

The Co-operative Bank Plc should refund all of the account fees paid by Mr and Mrs A for the Privilege account after May 2005Charges and fees

Mr and Mrs A complain that The Co-operative Bank Plc (Co-op) mis-sold them a packaged bank account called the Privilege account in 2003.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4400083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.