Nationwide Building Society

Financial Ombudsman decision DRN4391114 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

She also complains that the level of the ERC is too high and doesn’t reflect the loss to Nationwide in her product ending early.Charges and fees

Miss L complains that Nationwide Building Society advised her to take a new interest rate product rather than port her existing one when she moved house, leading to her having to pay an early repayment charge (ERC).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4391114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.