Barclays Bank Plc
Financial Ombudsman decision DRN4385573 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr and Mrs B complain that Barclays Bank Plc trading as Woolwich (“Barclays”) has handled arrears on their account incorrectly and it didn’t respond to payment proposals made by them.Treatment in financial difficulty
An arrangement was agreed on the mortgage account but not the mortgage current accountMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4385573.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.