Barclays Bank Plc
Financial Ombudsman decision DRN4361773 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc set up their offset mortgage incorrectlyMortgage administration
Barclays missed opportunities to acknowledge it had made a mistake and it took it some months to convert the mortgage correctly to interest onlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4361773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.