Bank of Scotland Plc

Financial Ombudsman decision DRN4360551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss W says she told Bank of Scotland that she was in financial difficulties when she was out of work. She says Bank of Scotland did not help her.Treatment in financial difficulty

Miss W complains the charges applied by Bank of Scotland plc (trading as “Halifax”) to her account are disproportionate to the debt she owes.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4360551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.