Bank of Scotland Plc

Financial Ombudsman decision DRN4359278 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

The executors of the estate of the late Mrs M are unhappy with the amount of interest Mrs M paid on her credit card with Bank of Scotland plc trading as Halifax (Halifax) over a 10 year period.Charges and fees

Mrs M’s executors say that she suffered ill health for the two years prior to her death and was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4359278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.