Santander UK Plc
Financial Ombudsman decision DRN4353939 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander decided to close his account. It gave him 30 days’ notice in August 2014Account closed or refused
Santander blocked Mr M’s card because of a payment it thought was suspicious.Funds blocked or frozen
Mr M also complains about a third block the next day. ... Finally, Mr M makes various complaints about how Santander dealt with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4353939.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.