Barclays Bank Plc
Financial Ombudsman decision DRN4347986 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Mr C complains that Barclays Bank Plc treated him unfairly in how it dealt with a fraud he was the victim ofAPP scam refund refused
Barclays had offered to remove any borrowing charges on Mr C’s accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4347986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.