Elderbridge Limited
Financial Ombudsman decision DRN4326082 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs B are unhappy with the charges applied to their secured loan accountCharges and fees
Mrs B said she knew it was no excuse, but during the time they got into arrears she was made redundant, had two deaths in the family and was going through a very difficult time personally. She was seeing her doctor for depression.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4326082.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.