Lloyds Bank PLC

Financial Ombudsman decision DRN4311096 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

It also accepted that she’d had to spend a lot of time on the phone trying to sort matters out, and that its service could have been better. To acknowledge this it waived fees of £70, and paid £93 to cover her inconvenience and cost of telephone calls.Charges and fees

Mrs T complained that Lloyds Bank PLC (“Lloyds”) re-debited a chargeback to her account without letting her know.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4311096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.