Bank of Scotland Plc

Financial Ombudsman decision DRN4275619 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Ms L complains that Lloyds Bank PLC’s solicitor completed on her mortgage without her consent.Mortgage administration

Z says Lloyds has not complied with the Data Protection Act 1998.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4275619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.