PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN4274757 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Fri Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

failed to adequately defend a chargeback request against him when he sold his caravan to a private buyer.Card dispute or chargeback

It does appear that PayPal’s system for Mr C to input comments didn’t offer enough flexibility.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4274757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.