Bank of Scotland Plc

Financial Ombudsman decision DRN4272203 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss H also wanted two payments refunded she’d made in April and May 2016 by debit card.Card dispute or chargeback

Miss H felt she was promised an immediate refund under the direct debit guarantee. So she thought Halifax were misleading her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4272203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.