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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN4263912 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr E also complains that The Co-op unreasonably refused a payment holiday as Mr E and his wife had 2 properties to run at that time.Treatment in financial difficulty

Mr E complains that The Co-operative Bank Plc did not allow him to take a mortgage break and did not accommodate the changes he wanted to make to the mortgage forcing him to pay an Early Repayment ChargeMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4263912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.