Bank of Scotland Plc

Financial Ombudsman decision DRN4244891 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc (“Halifax”) failed to refund to his account the value of a number of transactions, not making chargeback claims as it should have.Card dispute or chargeback

I agree though that the bank ought to pay compensation to Mr S for the distress and suffering that has been inflicted on him by the bank’s handling of this matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4244891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.