Bank of Scotland Plc

Financial Ombudsman decision DRN4238104 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Bank of Scotland Plc (trading as Halifax) did not close his account as requested.Account closed or refused

Halifax also acknowledged that it provided incorrect information when it did make contact with Mr B.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4238104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.