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Bank of Scotland Plc
Financial Ombudsman decision DRN4237490 Not upheld
Not upheldoutcome, as published by the Ombudsman
£859redress stated in the decision
Sat May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr M bought a new phone in May 2015 using his Halifax credit card.Card dispute or chargeback
they accepted they had provided poor service when handling his calls.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4237490.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.