Bank of Scotland Plc

Financial Ombudsman decision DRN4228532 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr S complains about how Bank of Scotland plc, (“BOS” for ease) has handled a dispute about a payment he made.Card dispute or chargeback

Mr S was not advised of a possible re-debit if the chargeback claim was not accepted by the third party arbiter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4228532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.