Pepper (UK) Limited
Financial Ombudsman decision DRN4220134 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
So I am going to order that Pepper refund any arrears fees that were applied to the account, plus any associated interest.Charges and fees
Mr M complains that Pepper (UK) Limited, trading as Engage Credit (“Pepper”) acted unfairly towards him when administering his mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4220134.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.