Bank of Scotland Plc

Financial Ombudsman decision DRN4209764 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr D was unhappy with this and made a complaint, he also complained that the interest rate recommended to him wasn’t competitive and that BoS hadn’t explained the options to him.Interest and rates

Mr D complains that Bank of Scotland plc (BoS) has made it difficult for him to move his mortgage from their standard variable rate to a new mortgage product with a better rate.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4209764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.