Lloyds Bank PLC

Financial Ombudsman decision DRN4201803 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Credit file reporting, Service failure

In the Ombudsman’s words

the account being closedAccount closed or refused

charges removedCharges and fees

a default marker placed on Mrs K’s credit fileCredit file reporting

Lloyds failed to change the address on her accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4201803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.