Bank of Scotland Plc

Financial Ombudsman decision DRN4200701 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss and Miss H complain that Bank of Scotland plc trading as Halifax (“Halifax”) acted unfairly and unreasonably when they remortgaged.Mortgage administration

I do think Halifax took too long to deal with Miss and Miss H’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4200701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.