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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN4192835 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss S is unhappy with the treatment she has received from Southern Pacific Mortgage Limited (SPML) while she has been in long-term financial difficulties.Treatment in financial difficulty

I direct Southern Pacific Mortgage Limited to refund the fees and chargesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4192835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.