Barclays Bank Plc
Financial Ombudsman decision DRN4190837 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr B complains that Barclays discriminated against him because of his profession. They provided poor customer service and took too long to tell him that the mortgage was declined.Mortgage administration
Barclays say that when it was found that the information was missing they told him to go to a different company. They accept that their customer service could have been better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4190837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.